Can I perform a complete back up of my EZ gateway to download to another EZ Gateway?
There are some aspects that can be backed-up and some that cannot. Mapping profiles can be exported to another EZ Gateway. The Device Proxy screen where the profiles are enabled cannot be backed up. Please contact MSA Technical Support at smc- and our Support Engineers can assist with setting up your new EZ Gateway.
I cannot discover the Gateway on my BACnet MSTP System
a. Check that the Network Number on the Gateway is unique. b. Verify the BAUD Rate on the Gateway c. If using a ProtoNode Gateway, switch to the “Single-Node’ Profile
Can I change the BACnet UDP port from 47808 to another value?
Yes, this can be changed in the config.csv file. Please reference Section 5.1 in the BACnet IP driver manual to see how to set this parameter.
I can discover the points from the Gateway on the BMS, but they are all marked as “Unreliable” or there is no data associated with the points.
The field device that is configured on the Client-Side of your Gateway is probably not communicating. Please check the Connection Overview
How can I check if my field device is communicating to the Gateway?
a. Check the Graphical User Interface
i. Download and install the .
ii. Connect to the Gateway’s Ethernet port
iii. Use the toolbox to connect to the Gateway
iv. On the Navigation Tree, navigate to View->Connections
v. Check the Tx Msg and Rx Msg columns for the Protocol. If both columns are incrementing, then the Gateway is communicating to the field device.
b. Take a Diagnostic Capture and Contact Technical Support
i. Download and install the .
ii. Connect to the Gateway’s Ethernet port
iii. Hit the Diagnostic button on the FieldServer Toolbox
iv. Take a 5-minute, Full Diagnostic of the Gateway
v. Email the zip file to smc-. Be sure to include your observations and what you would like Technical Support to check.
EZ Gateway Modbus to BACnet
Can I perform a complete back up of my EZ gateway to download to another EZ Gateway?
There are some aspects that can be backed-up and some that cannot. Mapping profiles can be exported to another EZ Gateway. The Device Proxy screen where the profiles are enabled cannot be backed up. Please contact MSA Technical Support at smc- and our Support Engineers can assist with setting up your new EZ Gateway.
I cannot discover the Gateway on my BACnet MSTP System
Check that the Network Number on the Gateway is unique.
Verify the BAUD Rate on the Gateway configuration page.
.
ii. Connect to the Gateway’s Ethernet port
iii. Use the toolbox to connect to the Gateway
iv. On the Navigation Tree, navigate to View->Connections
v. Check the Tx Msg and Rx Msg columns for the Protocol. If both columns are incrementing, then the Gateway is communicating to the field device.
b. Take a Diagnostic Capture and Contact Technical Support
i. Download and install the .
ii. Connect to the Gateway’s Ethernet port
iii. Hit the Diagnostic button on the FieldServer Toolbox
iv. Take a 5-minute, Full Diagnostic of the Gateway
v. Email the zip file to smc-. Be sure to include your observations and what you would like Technical Support to check.
to see how to set this parameter.
I can discover the points from the Gateway on the BMS, but they are all marked as “Unreliable” or there is no data associated with the points.
The field device that is configured on the Client-Side of your Gateway is probably not communicating. Please check the Connection Overview
Does my QuickServer Gateway come pre-configured?
The QuickServer Gateway does not come pre-configured by default. The QuickServer will contain an example configuration file that will include the drivers that were ordered. This configuration will need to be expanded to match the application. MSA offers a Custom Configuration Service where our Configuration Engineers can build the config.csv which can then be emailed or pre-loaded before shipping. Please contact your Regional Sales Manager for more information.
How do I configure Protocol X to Protocol Y?
Please contact MSA Technical support at smc- and list the protocols that you are trying to convert. Our Technical Support Engineers will provide a sample config.csv file.
My QuickServer seems to work for a day or a few weeks and then suddenly stops.
Your QuickServer may have a corrupted license file or has exceeded the point count license on it. Please take a diagnostic capture of your QuickServer Gateway and send it to technical support at smc-.
My QuickServer has crashed, how can I recover it?
a. There are two different hardware models of QuickServer, please review the following Enotes to find the procedure that matches your Gateway.
b. If the Enote does not recover the Gateway, please contact Technical Support at smc-.
How can I calculate the number of license data points my configuration file is using?
Please reference the following to see how the Gateway calculates the data points.
Can I simulate my config.csv file without having to download it to the gateway?
Yes, please contact Technical Support at smc- and ask for the DSW32.exe simulation program. Please reference Section 3.4 in the for instructions on how to use this simulator.
My QuickServer is showing an error “Unit is in Recovery Mode”. How can I fix this?
Recovery Mode occurs when an internal Module of the QuickServer firmware has suffered a crash or corruption. A firmware upgrade will be required to resolve.
Take a Diagnostic Capture and Contact Technical Support.
Download and install the
Connect to the Gateway’s Ethernet port
Hit the Diagnostic button on the FieldServer Toolbox
Take a 5-minute, Full Diagnostic of the Gateway
Email the zip file to smc-. Be sure to include your observations and what you would like Technical Support to check.
How can I check if my field device is communicating to the Gateway?
a. Check the Graphical User Interface
Download and install the
Connect to the Gateway’s Ethernet port
Use the toolbox to connect to the Gateway
On the Navigation Tree, navigate to View->Connections
Check the Tx Msg and Rx Msg columns for the Protocol. If both columns are incrementing, then the Gateway is communicating to the field device.
b. Take a Diagnostic Capture and Contact Technical Support
Download and install the
Connect to the Gateway’s Ethernet port
Hit the Diagnostic button on the FieldServer Toolbox
Take a 5-minute, Full Diagnostic of the Gateway
Email the zip file to smc-. Be sure to include your observations and what you would like Technical Support to check.
to see how to set this parameter.
I can discover the points from the Gateway on the BMS, but they are all marked as “Unreliable” or there is no data associated with the points.
The field device that is configured on the Client-Side of your Gateway is probably not communicating. Please check the Connection Overview
Does my Multiport Gateway come pre-configured?
The Multiport Gateway does not come pre-configured by default. The Multiport will contain an example configuration file that will include the drivers that were ordered. This configuration will need to be expanded to match the application. MSA offers a Custom Configuration Service where our Configuration Engineers can build the config.csv which can then be emailed or pre-loaded before shipping. Please contact your Regional Sales Manager for more information.
How do I configure Protocol X to Protocol Y?
Please contact MSA Technical support at smc- and list the protocols that you are trying to convert. Our Technical Support Engineers will provide a sample config.csv file.
My Multiport Gateway seems to work for a day or a few weeks and then suddenly stops.
Your Multiport Gateway may have a corrupted license file or has exceeded the point count license on it. Please take a diagnostic capture of your Multiport Gateway and send it to technical support at smc-.
My Multiport Gateway has crashed, how can I recover it?
a. There are two different hardware models of Multiport Gateway, please review the following Enotes to find the procedure that matches your Gateway.
b. If the Enote does not recover the Gateway, please contact Technical Support at smc-.
How can I calculate the number of license data points my configuration file is using?
Please reference the following to see how the Gateway calculates the data points.
Can I simulate my config.csv file without having to download it to the gateway?
Yes, please contact Technical Support at smc- and ask for the DSW32.exe simulation program. Please reference Section 3.4 in the for instructions on how to use this simulator.
My Multiport Gateway is showing an error “Unit is in Recovery Mode”. How can I fix this?
Recovery Mode occurs when an internal Module of the Multiport Gateway firmware has suffered a crash or corruption. A firmware upgrade will be required to resolve.
i. Take a Diagnostic Capture and Contact Technical Support.
Download and install the
Connect to the Gateway’s Ethernet port
Hit the Diagnostic button on the FieldServer Toolbox
Take a 5-minute, Full Diagnostic of the Gateway
Email the zip file to smc-. Be sure to include your observations and what you would like Technical Support to check.
How can I check if my field device is communicating to the Gateway?
a. Check the Graphical User Interface
Download and install the
Connect to the Gateway’s Ethernet port
Use the toolbox to connect to the Gateway
On the Navigation Tree, navigate to View->Connections
Check the Tx Msg and Rx Msg columns for the Protocol. If both columns are incrementing, then the Gateway is communicating to the field device.
b. Take a Diagnostic Capture and Contact Technical Support
Download and install the
Connect to the Gateway’s Ethernet port
Hit the Diagnostic button on the FieldServer Toolbox
Take a 5-minute, Full Diagnostic of the Gateway
Email the zip file to smc-. Be sure to include your observations and what you would like Technical Support to check.
Connect to the ProtoNode’s Ethernet port
Hit the Diagnostic button on the FieldServer Toolbox
Take a 5-minute, Full Diagnostic of the ProtoNode
Email the zip file to smc-. Be sure to include your observations and what you would like Technical Support to check
Connect to the ProtoAir’s Ethernet port
Hit the Diagnostic button on the FieldServer Toolbox
Take a 5-minute, Full Diagnostic of the ProtoAir
Email the zip file to smc-. Be sure to include your observations and what you would like Technical Support to check
Connect to the ProtoCarrier’s Ethernet port
Hit the Diagnostic button on the FieldServer Toolbox
Take a 5-minute, Full Diagnostic of the ProtoCarrier
Email the zip file to smc-. Be sure to include your observations and what you would like Technical Support to check
Connect to the ProtoCessor’s Ethernet port
Hit the Diagnostic button on the FieldServer Toolbox
Take a 5-minute, Full Diagnostic of the ProtoCessor
Email the zip file to smc-. Be sure to include your observations and what you would like Technical Support to check
End-Of Life FieldServer Products
What is the EOL FieldServer replaced with?
Please refer to the following document to find what the EOL FieldServer is replaced with:
